Adding new user resetting password does not send email

Description

I have added new users and tried to reset my password but no email is sent. I have a short CFMail template that i run and it sends a test email, so the mail server settings are working correctly.

Activity

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Luis Majano
December 9, 2020, 5:56 PM

You are on the support program now, so we can help you faster. Just contact so we can take care of that and help you.

Michael Edwards
December 9, 2020, 6:03 PM

do i contact here or through another portal? sorry, new to your support forums.

Edgardo Cabezas
December 9, 2020, 6:09 PM

Hi ,

please let me know added user's emails to resend invitation to Jira Support Portal!

Edgardo

Edgardo Cabezas
December 9, 2020, 6:12 PM

I,m sorry, I think I miss understand your request… You are actually reporting a CONTENT BOX issue!!!

Let me complete your access to support Portal to let you reach purchased response time, give me some minutes, please

Edgardo

Edgardo Cabezas
December 9, 2020, 6:23 PM
Edited

, Access granted. Here is Our Support Portal link:

https://ortussolutions.atlassian.net/servicedesk/customer/portal/4

 

See you there

Assignee

Edgardo Cabezas

Reporter

Michael Edwards

Labels

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Priority

Minor
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